|
Word |
Meaning |
|
action code |
a number cashiers type on the register to tell the
computer to do something (#2A=void item) |
|
adjustment |
a change (usually related to price change) |
|
age restricted items |
products such as alcohol, tobacco, and restricted movies
and videos which cannot be purchased by minors |
|
aisles |
long narrow areas that a room is divided into |
|
associate |
another employee who works with you |
|
bag verb |
to place purchased items in a bag for the customer |
|
bank card |
a card that allows customers to purchase an item using
money from their bank account (also called debit
card) |
|
bar code |
a series of lines that a computer reads to determine the
product and price |
|
bill |
the total amount owed by the customer (also called receipt) |
|
break |
a short time for an employee to take a rest from work |
|
bulk |
items that are purchased in large amounts (also refers
to items where customer collects the amount desired from
a large bin) |
|
cash |
paper or coin money that the customer gives for payment |
|
cash advance |
money given to an employee or customer that he will have
to pay back later |
|
cash register |
system used to key in purchases; also makes mathematical
calculations and records payments |
|
change |
the money you give back to a customer |
|
charge verb |
to request a certain payment (They charge fifty
dollars an hour.) |
|
charge verb
and noun |
to pay (payment) with a credit card |
|
checkout |
the place where customers go to pay for purchases |
|
clerk |
person who serves customers; usually stands behind a
desk |
|
coins |
small amounts of money; circular shape (also called change) |
|
company procedures |
the rules and practices outlined by the employer for the
employees |
|
competition |
other businesses that offer similar products or services |
|
counterfeit |
money that looks real but is actually fake |
|
coupon |
a piece of paper that offers a set discount on a product
or service |
|
consumer |
the person who buys and uses the products and services |
|
coupon |
a piece of paper that offers a set discount on a product
or service |
|
currency |
type of money used in each country (eg. dollar,
yen) |
|
customer |
the person who buys the product or service |
|
customer service |
fulfilling the needs of the people who buy products or
services |
|
damaged; defective |
does not work or does not look new |
|
deactivate |
remove security device |
|
debit |
to take money out (also refers to paying with a bank
card) |
|
denomination |
related to type of currency (eg. ones,
tens, fifties ) |
|
department store |
a store that sells a wide variety of personal and
household needs, such as groceries, furniture and
clothing |
|
discount |
a price reduction |
|
estimate |
guess the right amount |
|
float |
the amount of money in a cash register or till before
and after a person's shift |
|
feed |
to insert the end of a roll of paper into a slot |
|
gift certificate; gift card |
a pre-paid card that a customer uses to pay for
purchases |
|
gift receipt |
a receipt that documents a purchase but does not include
the price of the product |
|
identification |
photograph and official document that proves who a
person is |
|
initials |
first letter of a person's first and last name |
|
inquiry |
a question |
|
key in |
to type a code into a cash register |
|
(put on) layaway |
to put a product away for a customer who will come back
to purchase it at a later time |
|
log |
a record of sales information |
|
manual |
instruction booklet |
|
merchandise |
things that customers buy |
|
multiple item |
a product that a customer is buying more than one of (eg. five
balls) |
|
multitask |
do many things at once |
|
NOF |
an error code that means a product price is not on file |
|
on sale |
costs less than usual |
|
orientation |
a time for learning about the company and job |
|
peak time |
the busy time of the day |
|
perk |
a little bonus that employees enjoy on top of their wage
or salary (eg.restaurant employees get free lunch) |
|
personal check |
a written document that allows a business to retrieve
funds from a customer's bank account |
|
price override |
change the automated price of a product or service |
|
POS system |
Point of Sale system (cash register) |
|
price tag |
the sticker or ticket that tells customers what a
product costs |
|
produce |
fresh fruit and vegetables |
|
promotion |
a special discount or offer |
|
prompt service |
to help customers quickly |
|
punch in/out |
record the start and end time of your shift using a time
clock system |
|
rain check |
a ticket given to a customer that allows them to receive
an out-of-stock item or attend a cancelled event at a
later date |
|
receipt |
a piece of paper that records the place, time, and price
of items or services purchased |
|
reduce(d) |
price is less than usual |
|
refund |
get money back |
|
register area |
the place where a cashier stands and serves the customer |
|
register tape |
the paper that goes into the cash register and provides
a printed record of all transactions |
|
retailer |
a store or business that sells products for the
manufacturer |
|
ring in |
type the product code or service item into the POS |
|
safe |
a secure cabinet where a large amount of money is locked
up; requires a code or key to open |
|
sale |
a price reduction |
|
scan |
pass a product over a laser (scanner reads the bar
code and transfers the data (price, product name) to the
POS system) |
|
schedule |
a table that identifies the weekly or monthly shifts for
each employee |
|
security device |
a device attached to products that will set off an alarm
if it is not removed by the cashier |
|
serial number |
a number system used to identify products and services |
|
shelves |
long rows of flat wood or metal used to hold products
that are for sale in a store |
|
shift report |
a record of notes that must be handed in by a cashier at
the end of a work shift |
|
sign in/sign off |
indicate that one is starting or finishing |
|
supplies |
things that are needed to do a job (eg. calculator,
pens, paper) |
|
supplier |
the company or business that provides a retailer or
wholesaler with products to sell |
|
swipe |
slide quickly across (eg. Swipe
your credit card through the card reader, please.) |
|
tally |
add up |
|
tax exempt |
a special case in which the customer does not have to
pay taxes |
|
tender |
money |
|
terminal |
a single computer or POS system |
|
till |
the drawer that holds money in a cash register |
|
transaction |
the sale and purchase of a product or service |
|
UPC |
Universal Product Code: a number the identifies the
product and the retailer |
|
void |
cancel a transaction |
|
wholesale |
the sale of a large quantity of goods to a retail outlet |
|
workstation |
the area where a cashier works |
